Client Success Manager
ShowdMe
Supports the satisfaction and performance of a portfolio of clients for a SaaS compliance training platform. Builds client relationships, monitors engagement and training completion, and flags renewal risks and upsell opportunities to senior team members.
What you'll do
- Build relationships with client contacts and join client meetings and calls
- Monitor client progress toward training completion goals
- Flag upsell opportunities and at-risk accounts to senior team members
- Guide clients on using the platform and answer routine questions
- Maintain accurate client records and coordinate with technical teams
Requirements
- Bachelor's degree or equivalent practical experience
- 1-2 years in a client-facing, customer service, or administrative role
- Excellent organization and attention to detail
- Comfort with Google Suite and willingness to learn new tools quickly
- Strong written and verbal communication skills
Nice to have
- SaaS experience
Skills
Outlined skills are listed as required.
Full original description
Career Opportunity | Showd.me Solutions Compliance Training Digital Competency Management Leadership & Professionalism New Hire Orientation Continuing Education Standalone Programs & Electives Who We Serve Skilled Nursing Assisted Living Home Care & Home Health Hospice ABA, I/DD, & Behavioral Health Non-Healthcare Resources Blog Resource Library Course Corner Company About Us Integrations & Partnerships Careers Support Close search This is a search field with an auto-suggest feature attached. There are no suggestions because the search field is empty. Menu Close menu Solutions Compliance Training Digital Competency Management Leadership & Professionalism New Hire Orientation Continuing Education Standalone Programs & Electives Who We Serve Skilled Nursing Assisted Living Home Care & Home Health Hospice ABA, I/DD, & Behavioral Health Non-Healthcare Resources Blog Resource Library Course Corner Company About Us Integrations & Partnerships Careers Support LOG IN This is a search field with an auto-suggest feature attached. There are no suggestions because the search field is empty. Client Success Manager About the Role Showd.me is looking for a Client Success Manager to help support the satisfaction and performance of our client portfolio. In this entry-level role, you'll work closely with senior team members to build client relationships, monitor engagement, and contribute to strong retention and training completion rates. It's a great opportunity to develop your account management skills in a collaborative SaaS environment. What You'll Do Support relationship-building with client contacts and participate in client meetings and calls Monitor client progress toward training completion goals and track engagement Spot and escalate potential upsell or cross-sell opportunities Help track renewal timelines and flag at-risk accounts to senior team members Guide clients on navigating and using our platform Address routine client questions, escalating complex issues as needed Monitor support tickets for recurring issues and coordinate with technical teams Maintain accurate client records and support cross-team communication Key Skills Client Communication: Strong command of written and verbal communication, with the ability to speak confidently and clearly with clients at all levels Problem-Solving & Troubleshooting: Sharp intuition for identifying issues and working through solutions independently Technical Proficiency: Comfortable learning and using a variety of technological tools and platforms Process-Driven Mindset: Organized, detail-oriented approach with a focus on consistent, reliable process management What You'll Bring Bachelor's degree or equivalent practical experience 1-2 years in a client-facing, customer service, or administrative role (SaaS experience a plus) Excellent organization and attention to detail Comfort with Google Suite and a willingness to learn new tools quickly A proactive, curious mindset and eagerness to grow into a client-facing career Solutions Compliance Training Digital Competency Management New Hire Orientation Continuing Education Standalone Programs Who We Serve Skilled Nursing Assisted Living Home Healthcare Hospice ABA, I/DD & Behavioral Health Non-Healthcare Resources Blog Resource Library Course Corner Company About Us Partnerships Careers Get Support Contact Us Status Careers Privacy Policy Terms and Conditions Service Level Agreement 1-844-295-8686 © 2026 Showd.me. All rights reserved.