Technical Support Engineer
Verkada · San Mateo, CA
Support enterprise customers of Verkada's cloud-managed building security products by troubleshooting network, hardware and software issues. Advise customers on system design and integration, and work with Engineering and Product teams to test new products and find bugs.
What you'll do
- Troubleshoot complex network, hardware and software problems on Verkada's platform
- Advise customers on system design and integration
- Communicate technical guidance via phone, live chat and email
- Own customer issues end to end through resolution
- Partner with Engineering and Product to test new products and find bugs
- Write Knowledge Base content
Requirements
- Bachelor's or Master's degree in a related technical discipline from an accredited university
- Coursework focused on computer networking, Linux, electronics, computer systems
- Ability to communicate complex technical matters orally and in writing
- Problem-solver with keen attention to detail
- Thrives in a team environment
Nice to have
- Python or other coding languages
- Industry certifications such as CCNP, CCNA or Network+
Benefits
- Health insurance with premiums 100% covered for employee under at least one plan and 80% for family
- Medical, vision and dental coverage
- HSA with employer contributions and FSA
- Expanded mental health support
- Paid parental leave and fertility benefits
- Paid holidays, flexible PTO and sick time
- Professional development stipend
- Fertility stipend
- Wellness/fitness benefits
- Healthy lunches provided daily
- Commuter benefits
Skills
Outlined skills are listed as required.
Full original description
Who We Are
Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.
You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.
About the Role
Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.What You'll Do
- Hands-on Troubleshooting: Dive into complex network, hardware, and software problems on Verkada's platform
- Level Up Fast: Become the go-to expert customers trust for smart system design and integration advice
- Communicate with Impact: Translate heavy technical concepts into clear, sharp advice on phone calls, live chat, and emails
- Own It, End to End: Take full ownership of customer issues from "we have a problem" to "problem solved"
- Team Up with Tech Leaders: Partner directly with Engineering and Product teams to test new gear and hunt down bugs before anyone else
- Share Knowledge: Write Knowledge Base content that helps thousands of users
What You Bring
- Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
- Coursework with a focus on computer networking, Linux, electronics, computer systems. Python or other coding languages is a plus
- Ability to communicate complex technical matters both orally and in writing
- You're a problem-solver with a keen eye for detail
- You thrive in a team environment
- Industry certifications (like CCNP, CCNA, or Network+) are a bonus, but not required!
Employee Benefits
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
- Nationwide medical, vision, and dental coverage
- Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
- Expanded mental health support
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
- Professional development stipend
- Fertility stipend
- Wellness/fitness benefits
- Healthy lunches provided daily
- Commuter benefits
Additional Information
- We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.
Pay Disclosure
At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. This estimate can vary based on the factors described above, so the actual starting base pay may be above or below this range. Base pay is also just one component of Verkada’s total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).
Verkada Is An Equal Opportunity Employer
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
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